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Information Services
The Mission of SUNY Canton’s Information Services Division is to supply the highest quality, reliable, secure information technology and services possible to the SUNY Canton user community, within the resources available to the division.
Services We Offer- Help Desk
- Wireless Access
- Road Runner
- PC Facilities
- PC/Printer Quotes
- Phone Services
- Software Available on Campus
- Software Support
- Surveys
- Multimedia
Email accounts are assigned to all faculty, staff and current students. The mail accounts for students are usually activiated by the first day of classes. Your campus email address is yourusername@canton.edu.
SUNY Canton's student email is web-based and can be accessed by clicking on "email" in the QUICK LINKS menu of the SUNY Canton home page at www.canton.edu or http://mail.canton.edu
Help Desk
The campus has an Information Services Help Desk to assist you on a wide range of problems and/or questions.
You can contact the Help Desk to report problems or to make a request regarding campus PCs, printers, network issues, or multimedia equipment (requests too).
When sending a message please include your name, room location, a brief description of the equipment, and describe the problem(s) you are having. If your request is an emergency, give us a call and provide the same information, or stop by Wicks Hall 212.
Regular Help Desk hours are:
Monday-Friday: 8 a.m. – 5 p.m.
New York Time (GMT -5)
For support during these hours, call 315-386-7448 or email helpdesk@canton.edu.
For current critical server status, click here.
Some student employment opportunities are available as Help Desk Assistants. Please apply at the Help Desk.
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Wireless Access
Many areas of campus are equipped with wireless connectivity to the internet for computers with 802.11b (wifi) compatible wireless devices. For security reasons, students must register wireless devices upon first access before using the campus wireless connection. Contact the HELP DESK at 386-7448 for answers to your technical questions.
NOTE: Wireless does not work with Windows 95. Wireless areas on campus.
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Road Runner
Road Runner high speed internet is available in each room of the residence halls.
Student PCs will need to be equipped with an Ethernet NIC and cable for connectivity.
Please note that the Help Desk is not responsible for problems with Road Runner. Problems with RR should be directed to Tech Support at: 1-888-313-BEEP. Their website is at: www.twcny.com.
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PC Facilities
The campus offers several open access computer labs to all SUNY Canton students, faculty and staff. The PCs are running MS Windows XP and offer access to the internet, email, ANGEL online courses, Microsoft Office (Word, Excel, Powerpoint, & Access), and many course-specific software packages. Laser printers are available in each lab. Hours are posted at each location.
PC labs/classrooms and their locations. A login username and password are required for using these lab computers. See the Username and Password section of the Get Help page for more details.
Color printing is limited to 50 pages per student per semester.
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Phone Service
The Office of Telecommunications provides and maintains a comprehensive voice communications system, data communication pathways, and other communication services to meet the needs of Canton College, and its faculty, staff, students, and correspondents. Services provided include:
- Campus, local, and long-distance calling
- Facsimile reception and transmission
- Switchboard and information service
- Fiber and wire communication pathways for the campus network and other signaling circuits
- Planning and engineering for telephone services
Software Available on Campus
- Microsoft Office 2003*
- Microsoft Windows XP Pro Upgrade*
- Sophos Anti-Virus**
- AutoCAD**
- Microsoft Visual Studio Net***
- Minitab***
- Maple***
- ESRI ArcGIS***
NOTE:
| * | This software is available in the Library - FREE to Students, Faculty/Staff need to pay a $6/product fee at the Student Service Center. |
| ** | This software is available at the Help Desk |
| *** | Copies of this software can be obtained by taking blank CD-R's to the library. A staff person will copy the software. |
Software Support
Banner
Banner is a higher-education application that processes academic information. It is SUNY Canton's central repository of data on students and faculty. Its various modules include student, faculty, financial aid, alumni, and finance. It has additional modules on payroll, human resources and workflow which at the moment are not implemented in SUNY Canton. With Banner, the campus is able to process and maintain a comprehensive history of data on the student starting from the recruitment and application phase, thru the entire time that they are actively enrolled in the campus, thru their graduation from the college and even past that as the student becomes an alumni. Banner also has a web-based self-service component that allows students, faculty and staff to access a website and perform a variety of functions online, including enrolling for a course, contacting advisors and instructors, accepting Financial Aid package, checking for class schedule, entering or accessing midterm and final grades, and accessing account information. Banner is widely used in the field of higher education, and more specifically in SUNY schools.
Northstar
Northstar is a web-based self-service application which gives access to general and personal academic information for students at SUNY Canton. Northstar is a sub-system of BANNER. Since it is web-based, students can perform functions outside the campus and even in the comfort of their own home. This includes access to grades, class schedule, financial aid information, account information, and the ability to register for courses online. The personal information is contained in a secure area of the system and the user needs to login using a User ID and PIN.
- Instructions on first-time login for students.
- Instructions on first-time login for faculty/staff
Application Programming
IS has programming staff that maintains Banner, Northstar and other systems. Support services include fielding questions from users on usage of these systems, developing programs for reports, and developing programs for other applications. Platforms include Oracle, where Banner and Northstar are resident, and Microsoft Access.
Other Academic Software
Requested through the Help Desk (x7448). In the spring semester, a survey is sent out that faculty should fill out for the next year's needs.
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Surveys
Two tools are available to administer surveys. For online, web-based format, we use Perseus survey software. For bubble-sheet type surveys, we use the Scantron scanner. Each of these tools has its unique strengths and weaknesses, and one of the tools may better suit a given application than the other. The design of the survey instrument itself, and choice of tool used, heavily impacts the the feasibility of data collection, amount of labor involved in preparing and administrating it, the ability to validate results at the time of data entry, and the formats possible for the results database. These in turn, impact the quality of the results.
It is essential when designing surveys, before finalizing the structure, that the designer(s) involve Information Services to review the survey instrument's design for administration feasibility with the tools we have at our disposal. This department will return any survey instruments to designers that are not feasible to implement with the tools available, with notes as to what needs to be modified. Modifications may be needed to the survey's design to make it feasible to implement with our existing tools.
In addition, please be aware that this department does not provide data entry services for hand written responses. Long hand responses to surveys will be returned without processing.
Survey requests are submitted through the Help Desk (x7448).
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Exam Scoring
Scanning of exams is done via Scantron software. Exams are dropped off at Wicks Hall 207 with the following turnaround times: If the exam is dropped off before noon, it will be ready for pickup by 4pm. Exams dropped off after noon will be ready by noon the following day.
Exams must be done in pencil and bubble sheet forms are available from the appropriate Dean's Office.
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Multimedia
We offer setup, training and repairs support on campus owned equipment which include the following:
- Overhead projectors
- TVs
- VCRs
- Data projectors
- Multimedia carts
- Sound & lights in the theater
All requests should be logged through the Help Desk.
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Information Services
SUNY Canton
34 Cornell Drive
Canton, NY 13617
Wicks Hall
315-386-7448
