PROFESSIONAL & ADMINISTRATIVE POSITIONS
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TITLE: |
Instructional Support Associate - SL-2 |
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DEPARTMENT: |
Online Learning |
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SALARY RANGE: |
$50,000 - $56,000 |
Description of Duties
The State University of New York (SUNY) College at Canton invites qualified applicants for a full-time, 12-months Online Learning Technician position in the Center for Learning Design, Innovation, and Online Instruction beginning May 1, 2025.
The online learning technician will join a team consisting of learning management system (LMS) administrator, instructional technologist, and instructional designers in an upbeat and active department that provides LMS and instructional design support to the College community.
Responsibilities
Reporting to the director of online learning, the successful candidate will provide faculty, staff, and students technical support for using the LMS.
- triage and resolution of requests received through department communication channels,
- importing online course content
- creating course shells in the LMS
- user enrollment
- providing assistance in accessible course creation
- providing technical training to faculty, staff, and students
- independent research of issues related to the LMS.
Qualifications
Required Qualifications
- Bachelor’s degree in educational technology or related field from an accredited college or university. However, substantial experience in the relevant field paired with an associate’s degree may be accepted in lieu of the bachelor’s degree.
- Experience working with learning management systems (Brightspace, Blackboard, etc.)
- Familiarity and comfort with diverse instructional technologies
- Clear, concise, and friendly communication skills
- Organizational and time management skills
- Commitment to service excellence
Preferred Qualifications
- Proficiency in working with Brightspace by D2L learning management system on an administrator level
- 2 or more years of experience with faculty and student support and training
- Standard Microsoft 365 product proficiency
- Experience with creating accessible content
- Demonstrated commitment to student success in online and other environments
Prior to a final offer of employment, the selected candidate will be required to submit to a background check including, but not limited to, employment verification, educational and other credential verification, and criminal background check.
Closing Date for Receipt of Applications
Review begins immediately and will continue until the position is filled.
SUNY Canton does not discriminate based on race, color, national origin, sex, gender identity, disability, or age in its education programs, services, and activities, including employment policies and practices.