Best Practices for Raising a Flag

This is an informational flag to track our students on Academic Recovery. There is no email that goes out with this flag because students and advisors are notified in other ways. It will stay up for the entire semester that the student is on AR.

This is an informational flag to track our students on Academic Jeopardy. There is no email that goes out with this flag because students and advisors are notified in other ways. It will stay up for the entire semester.

This flag goes up after mid-term and identifies students who are in the Undeclared major that are approaching 30 credits (anyone with 24 or more credits including the current semester). It will go down automatically when the major is changed in Banner. It can be brought down manually when the Change of Major form is filed to take affect next semester.

Sample Email

From: roosuccess@canton.edu <roosuccess@canton.edu>
Subject: [RooSuccess] WARNING! Change of Major Required ASAP!

Dear Rachel Lands,

Currently, your major is listed as Undeclared and you are approaching 30 credits. The policy of the College states that when a student reaches 30 attempted credit hours, a major must be declared to continue (see our policy in the College Catalog below). Our records indicate that you already fall or will be falling into that category.

PLEASE BE AWARE THAT YOUR FINANCIAL AID MAY BE AT RISK once you reach a point that you have completed 30 credits and are still Undeclared. Some financial aid awards will not be certified if your major is not declared. This may result in an unexpected balance on your account that you did not anticipate, and which you may have to pay out of pocket.

It is imperative that you declare your major at your earliest convenience.

You are strongly encouraged to reach out to your academic advisor, Dean's Office, or the One Hop Shop as soon as possible to avoid any negative implications.

College Catalog Policy: Declaring a Change of Major Request - Students declaring a major or requesting a change of major must meet re-registration requirements and consult with the Program Director or School Dean into which admission is sought. The student should initiate declaring a major with the Program Director or School Dean prior to attempting 31 credit hours. A student cannot have an undeclared major after attempting 30 credit hours. All contingencies affecting the change will be written on the form and signed by the student, the School Dean, and the student's advisor as appropriate.

You can find out who else can be of assistance to you by visiting your Success Network in RooSuccess.

This is an automated email from RooSuccess and this email address is not monitored. Please reach out to the resources linked above for assistance.

This flag goes up as soon as mid-term grades are made available and goes down at the end of the semester. This message goes out to any student that has a D or an F as a mid-term grade as submitted via UCanWeb. Instructors have the ability to clear this flag if the grade improves later in the semester. Anyone else in the student network can only comment that an interaction has taken place but cannot clear the flag.

Sample Email

From: roosuccess@canton.edu <roosuccess@canton.edu>
Subject: [RooSuccess] Low Mid-term grade in CJ AGENCY MANAGEMENT

Dear Rachel Lands,

You have a low mid-term grade in CJ AGENCY MANAGEMENTJUST-335-0W1-202009. There may still be time to change that but you will need to act quickly and work hard.

See your mid-term grades in UCanWeb. Contact your instructors to let them know that you want to improve your grade and discuss what you will need to do.

Here are some academic steps that your peers have taken to be successful:

1. Participate in all class activities. Communicate with your instructors and campus personnel.
2. Study every day. Reviewing the material regularly, for 30 minutes a time, helps it sink in much better than trying to learn it all at once.
3. Attend tutoring for tips related to specific classes.

2. Turn in the work, complete and on-time.

3. Take notes during lecture- even when you have the slides. This helps you pay attention and process the content.

4. Use Brightspace regularly to help you keep track of assignments and due dates.

If your struggle is not class related, please contact your instructor directly, or for a list of services, visit your My Success Network in RooSuccess.

Sincerely,

RooSuccess Team

This flag goes up 10 days after the student is first eligible to schedule classes for next semester. It goes down when the student 1) registers for classes or 2) applies for graduation. It can be brought down manually by campus personnel if the student informs us that they do not plan to attend.

Sample Email

From: roosuccess@canton.edu <roosuccess@canton.edu>
Subject: [RooSuccess] Don't forget to sign up for next semester's classes!

Dear Rachel Lands,
This is a reminder that you have not scheduled classes for next semester yet. The sooner you put a class schedule on UCanWeb, the better selection of courses you have access to.

Have you talked to your advisor? Find their contact information in your Success Network in RooSuccess and contact them to set up an appointment.

Have you entered the courses on UCanWeb? No one else puts your classes on for you, you need to do that. Registration Instructions.

If you are having trouble with the process, contact your advisor, your dean's office or the Advising Center for help.

If you are graduating, please make sure that you Apply to Graduate. Do this by logging into UCanWeb, going to Student Menu -> Student Records -> Apply to Graduate. This helps ensure we know your plans.

If you have made other plans and don't intend to return next semester, please let us know. You can reply to this email from your SUNY Canton email address and be sure to include your student ID number.

Please don't hesitate to let us know how we can help you get this done.

RooSuccess Team‌

From Flag Raiser
Reply To Flag Raiser
Subject [RooSuccess] Excessive Absences in Introduction to Microbiology

Dear Rachel Lands,

Your absences have reached a point that I am concerned about your success in Introduction to Microbiology, BIOL101-003-FA2014.

Instructor Comments: You have missed class or been late 3 times and it is still early in the semester. The attendance policy states that you cannot miss class more than four times or you risk failing the course.

Please contact me (ygold@excellent.edu) if there is an issue that I can help with.
Attending class is the first step towards being successful and accomplishing your goals. Missing class content can affect your grades and academic performance, which in turn can impact your ability to pass the class. It's not too late for you to change your attendance habits.

You can also contact your academic advisor or others in your Student Success Network in RooSuccess for assistance and suggestions on how to be successful in this course.

If you are struggling with personal or health issues, consider contact Davis Health Center or our Counseling Center for help. If you are struggling in other classes too, consider working with your academic advisor or the Tutoring Center.

I look forward to hearing from you.

From Flag Raiser
Reply To Flag Raiser
Subject [RooSuccess] Participation warning in Introduction to Microbiology

Dear Rachel Lands,

I'm concerned by your level of participation in Introduction to Microbiology, BIOL101-003-FA2014.

Instructor Comments: You have missed two discussion board posts and two Blackboard quizzes. Also, you are not spending anywhere near enough time with the materials posted in Blackboard. I recommend that you set up a schedule for yourself that allows you to spend at least 5 hours per week on this course.

Please contact me (ygold@excellent.edu) if there is an issue that I can help with.
You can also contact your academic advisor or your Student Success Network in RooSuccess for advice. If you are struggling with the course content, consider using the .

Sincerely,
Yolanda Gold
ygold@excellent.edu

From Flag Raiser
Reply To Flag Raiser
Subject [RooSuccess] Performance Alert for Introduction to Microbiology

Dear Rachel Lands,

Based on your current grade, I'm concerned about your ability to pass Introduction to Microbiology, BIOL101-003-FA2014.

Instructor Comments: Your grade is a 43% at this time. You seem to do well on the homework, but not on the tests. Consider going back over the questions that we cover in lab as a way to learn the material better. Consider coming to the study sessions that I offer before each test or making use of the science tutoring center.

Please contact me (ygold@excellent.edu) if you are struggling with the material, I am happy to help.

It's common for students to go through challenges like this and overcome them, but you need to take action sooner rather than later.

College courses take dedication and hard work. Consider if you are: 1) Attending and participating in class; 2) Taking good notes; 3) Reviewing your notes and studying frequently—essentially, putting in the best effort that you can.
You can also use for assistance with this course. If you are struggling with more than this one class, consider talking with your academic advisor or others in your Success Network in RooSuccess.

Sincerely,
Yolanda Gold
ygold@excellent.edu

From Flag Raiser
Reply To Flag Raiser
Subject: [RooSuccess] Notice of dismissal for Introduction to Microbiology

Dear Rachel Lands,

You are dismissed from Introduction to Microbiology (BIOL101-003-FA2014) for ethical reasons.

Instructor Comments: I caught you cheating on the first test and told you that was unacceptable. While that behavior seems to have stopped, I can tell that the Chapter 5 questions that you turned in were not your own work as you left your classmate’s name on them.

This means that a grade of F will be assigned to you for this section. You cannot withdraw to avoid this. A record of dishonest behavior is kept with the Provost's office to track this behavior across classes. You are welcome to review the Academic Integrity Policy if you choose to.

If you believe this message to be an error, please contact me (ygold@excellent.edu) immediately.

Contact me or your academic advisor if you have additional questions.

Sincerely,
Yolanda Gold
ygold@excellent.edu

From Flag Raiser
Reply To Flag Raiser
Subject: [RooSuccess] Consider withdrawing from Introduction to Microbiology

Dear Rachel Lands,

You have reached a point that it is very unlikely you will be able to pass Introduction to Microbiology, BIOL101-003-FA2014 this semester.

Instructor Comments: You have missed class five times, have not taken the second test and have made no effort to work with me to catch up.

If there are special circumstances, please contact me(ygold@excellent.edu) right away. You are welcome to see me for strategies for how to be successful the next time you take this course.

I encourage you to reach out to your academic advisor to discuss whether you should withdraw from this course. It is possible that a withdrawal or a failing grade will impact your financial aid and your timeline to degree completion.

Sincerely,
Yolanda Gold
ygold@excellent.edu

You can find out who else can be of assistance to you by visiting your Success Network in RooSuccess.

From Flag Raiser
Reply To Flag Raiser
Subject [RooSuccess] Missing in Introduction to Microbiology

Dear Rachel Lands,

I have marked you as Missing in Introduction to Microbiology, BIOL101-003-FA2014 because you have never attended or participated in this course.
Instructor Comments: I have not heard anything from you and you have not logged into the course.

Sincerely,
Yolanda Gold,
ygold@excellent.edu

Additional Information

Are you attending or participating in this class?

• Check your schedule on UCanWeb to be sure that you are attending the correct section.
• Contact your instructor (ygold@excellent.edu) right away to figure this out

Intending to drop/withdraw from this class?

• You are still registered for this course and should address this right away
• Check your schedule in UCanWeb for section details
• If you need to withdraw from this course, fill out a Course Change Noticeand contact your advisor.

Intending to keep this class?

• Respond to this email right away to determine if you have the ability to pass at this point.
• If you are off to a late start in more than one class, contact your academic advisor to discuss whether you can make up the material or if you need to withdraw from a course.

Don't know who your advisor is? They are listed in UCanWeb under Student Menu then Student Records.

Take action to resolve this flag! It will stay up until you work with someone to resolve it.

This message is part of a campus-wide effort to let students know how they are doing in class at the end of the third week of the semester. We call it the Engaged/Not Engaged survey. For more information, contact me, your academic advisor, your academic dean's office or the Advising Center.

For more details, login to RooSuccess.

From Flag Raiser
Reply To Flag Raiser
Subject [RooSuccess] Not Engaged (Attendance/Participation) in Introduction to Microbiology

Dear Rachel Lands,

I have marked you as Not Engaged in Introduction to Microbiology (BIOL101-003-FA2014) for attendance and/or participation.

Instructor Comments: We have just been in class for three weeks and you have already missed class twice. This is not a good strategy to be successful in my class.

There is still time to be successful in this course, but immediate improvement is needed. College-level courses take plenty of hard work and dedication. Please utilize my office hours or contact me for suggestions (ygold@excellent.edu)

Sincerely,
Yolanda Gold
ygold@excellent.edu

Additional Information

If you are struggling to understand the material, consider making use of the Tutoring Center. You can see the hours and subjects on their website. You do not need an appointment and they do have options for fully online students.

If you are missing class/assignments because you are ill, seek out help from our Health Center so that you can get back on track.

If you need other assistance, consider checking in with your academic advisor or your Success Network on RooSuccess.

This message is part of a campus-wide effort to let students know how they are doing in class at the end of the third week of the semester. We call it the Engaged/Not Engaged survey. For more information, see me, your academic advisor, your academic dean's office or the Advising Center.

From Flag Raiser
Reply To Flag Raiser
Subject: [RooSuccess] Not Engaged (Attitude/Behavior) in Introduction to Microbiology

Dear Rachel Lands,

I have marked you as Not Engaged in Introduction to Microbiology (BIOL101-003-FA2014) because or your attitude and/or behavior.

Instructor Comments: I’m concerned about your lack of interest in my course. College level courses take much more dedication than simply showing up and sleeping at your desk. You need to take steps to be an active member of our class and to get your work turned in on time.

There is still time to be successful in this course, but improvement is needed. If I can help, please contact me (ygold@excellent.edu) for suggestions.

Sincerely,
Yolanda Gold
ygold@excellent.edu

Additional Information

If you are struggling with personal or health issues, consider our Health Center or Counseling Center for help.

Our Dean of Students, Courtney Bish, can also be an advocate and a resource for you.

If you are struggling to understand the material, consider making use of the Tutoring Center. You can see the hours and subjects on their website. You do not need an appointment and they do have options for fully online students.

This message is part of a campus-wide effort to let students know how they are doing in class at the end of the third week of the semester. We call it the Engaged/Not Engaged survey. For more information, see me, your academic advisor, your academic dean's office or the Advising Center.

From Flag Raiser
Reply To Flag Raiser
Subject: [RooSuccess] Not Engaged (Effort/Performance) in Introduction to Microbiology

Dear Rachel Lands,

I have marked you as Not Engaged in Introduction to Microbiology (BIOL101-003-FA2014) because of your effort and/or performance level.

Instructor Comments: You have missed two assignment deadlines already. You cannot make those up. You will have to do the work if you plan to pass this class. Please make a better effort to get your work done and turned in on time or you will risk failing this course.

There is still time to be successful in this course, but improvement is needed. College-level courses take plenty of hard work and dedication. Please contact me (ygold@excellent.edu) for suggestions on how you can be successful in this course.

Sincerely,
Yolanda Gold
ygold@excellent.edu

Additional Information

If you are struggling to understand the material, consider making use of the Tutoring Center. You can see the hours and subjects on their website. You do not need an appointment and they do have options for fully online students.

If you need additional assistance, consider checking in with your academic advisor or your Success Network on RooSuccess.

This message is part of a campus-wide effort to let students know how they are doing in class at the end of the third week of the semester. We call it the Engaged/Not Engaged survey. For more information, see me, your academic advisor, your academic dean's office or the Advising Center.

From Flag Raiser
Reply To Flag Raiser
Subject [RooSuccess] Not Engaged (Other) in Introduction to Microbiology

Dear Rachel Lands,

I have marked you as Not Engaged in Introduction to Microbiology (BIOL101-003-FA2014).

Instructor Comments: Rachel missed 3 classes this month.

There is still time to be successful in this course, but improvement is needed. College-level courses take plenty of hard work and dedication. Please contact me (ygold@excellent.edu) for suggestions.

Sincerely,
Yolanda Gold
ygold@excellent.edu

Additional Information

If you are struggling to understand the material, consider making use of the Tutoring Center. You can see the hours and subjects on their website. You do not need an appointment to utilize this resource.

If you are struggling with personal or health issues, consider our Health Center or Counseling Center for help.

You can contact your academic advisor or see your Success Network on RooSuccess for suggestions and help.

Our Dean of Students, Courtney Bish, can also be an advocate and a resource for you.

This message is part of a campus-wide effort to let students know how they are doing in class at the end of the third week of the semester. We call it the Engaged/Not Engaged survey. For more information, see me, your academic advisor, your academic dean's office or the Advising Center.

From Flag Raiser
Reply To Flag Raiser
Subject [RooSuccess] Kudos! Keep up the good work in Introduction to Microbiology

Dear Rachel,

Way to go! I appreciate your dedication and hard work.

Here are my additional comments: Has maintained a 98% in the class.

Just wanted you to know that I noticed. Keep it up!

Sincerely,
Yolanda Gold

From Flag Raiser
Reply To Flag Raiser
Subject [RooSuccess] Kudos! Keep up the good work in Introduction to Microbiology

Dear Rachel,

Way to go!

You are doing great in Introduction to Microbiology, keep it up!

Here are my additional comments: Has maintained a 98% in the class.

College courses aren't easy, and I can tell you are working hard.

Sincerely,
Yolanda Gold

From Flag Raiser
Reply To Flag Raiser
Subject [RooSuccess] Kudos! Keep up the good work in Introduction to Microbiology

Dear Rachel,

Way to go!

I have seen an improvement in your work recently. Keep it up!

Here are my additional comments:
Has maintained a 98% in the class.

Continuing working hard to reach your goals! This class is not easy, but you are figuring it out.

Sincerely,
Yolanda Gold

From roosuccess@canton.edu
Reply To roosuccess@canton.edu
Subject [RooSuccess] Confirmation and tips for success!

Dear Rachel,

Thanks for being proactive in finding assistance for the course you are struggling in. We have received your concern and it has been forwarded on to your instructors and advisor so that they can provide you with individualized information.

In the meantime, have you considered:

• Reaching out to the instructor directly for assistance in understanding the material, how your grade is determined and suggestions for how to improve your grade?

• Visiting our Tutoring Services website for details on the courses they provide help for, the hours that tutors are in the labs and hours for tutoring for online classes?

• Attending a Smart Steps workshop to brush up on your academic skills.

• If you do not have the course materials, do you know that our library stocks many of the textbooks used in your classes? Here's the current textbook listing.

• If you are struggling in class because of a personal or a health issue, don't struggle alone. Contact our , , or for referrals or more in-depth assistance.

Being proactive in reaching your goals is the first step. Now be prepared to follow-up!

Sincerely,
RooSuccess Team

From roosuccess@canton.edu
Reply To roosuccess@canton.edu
Subject [RooSuccess] Confirmation and tips for your course materials.

Dear Rachel,

Thanks for being proactive in finding assistance in obtaining your course materials. We have received your concern and it has been forwarded on to your instructors and advisor so that they can provide you with individualized information. Please give us a day or two to respond.

In the meantime, you might be able to consider these options:

• Check out the collection of reserves at the library? They keep a listing of all of the current, required textbooks and will tell you if it is in print or online.
• Check with your specific instructor for advice. They will be the best resource for how to access alternate versions of the text.
• Check in with the financial aid office to see if you have any chance of accessing additional aid to be able to pay for course materials. You can stop in, or .
• Is it possible to pick up a used version or to rent the textbook? See our Textbook Center for options depending on the book.
• Or, Courtney Bish can also help direct you to resources, depending on your specific needs.

Sincerely,
RooSuccess Team

From roosuccess@canton.edu
Reply To roosuccess@canton.edu
Subject [RooSuccess] Confirmation and tips for assistance in deciding on a major/career

Dear Rachel,

We are so glad you are reaching out for assistance with deciding on a major/career! We have received your concern but it can take us a day or two to respond.

In the meantime, you might be able to consider these options:

• Talk with your advisor about the breadth of opportunities that your major can lead to. There may be jobs that you have not thought of.
• Have you reviewed the to see if there is a different one that appeals to you?
• Take a for insights into your interests and strengths and how those match up to potential careers. Then, make an appointment to come and chat with us in about what the results can tell you!
• Have your circumstances changed since you started college? Do you want to modify your four-year plan? Make an appointment with to go over your degree audit and determine how changing your major would affect your time to degree completion OR find out if it is possible to complete your degree at a different pace (faster or slower).
• We look forward to chatting with you!

Sincerely,
RooSuccess Team

From roosuccess@canton.edu
Reply To roosuccess@canton.edu
Subject [RooSuccess] Confirmation and suggestions for you

Dear Rachel,

Thanks for reaching out. RooSuccess is not an emergency notification system, so if you need immediate help, please call 911 or at 315-386-7777. This flag will prompt someone to check in with you in the next day or two.

If this is not an emergency, but you just need some extra help, consider these resources:

• do not have to be in a crisis to use the Counseling Center. Sometimes, you just need some help to figure out ways to cope with your stress or to work your way though a situation that you haven't had to deal with before. However, if you ARE struggling with bigger issues (death of a loved one, depression, assault) they can assist you with working through those as well.
• . All current, local students, whether or not they live on-campus and whether or not you purchase health insurance through SUNY Canton, have access to Davis Health Center. They can assist with a lot () and can refer you out if needed. Be proactive in taking care of your heath by calling or stopping in to see them.
• If you are struggling to meet your basic needs, our campus stocks a food pantry and keeps some winter clothing on hand. See the or for these resources and for referrals to resources in the community if you need additional support.
• . Staffed by clergy from our surrounding community, someone is on campus each week day for you to stop in and chat with.
• can assist you with issues related to sex discrimination, sexual harassment and sexual violence.

You are encouraged to make use of campus resources as needed. They are in place to support you so that you can put your energy towards doing well in your classes.

Sincerely,
RooSuccess Team

From roosuccess@canton.edu
Reply To roosuccess@canton.edu
Subject: [RooSuccess] Confirmation of request and advising suggestions

Dear Rachel,

We are so glad you are reaching out for advising assistance! We have received your concern but it can take us a day or two to respond.

In the meantime, you might consider these options:

Have you checked in with your faculty advisor?
If you do not know who your advisor is, see your My Success Network in RooSuccess.

Do you need help registering for classes for next semester?
You must meet (in person, via phone, email, etc.) with your faculty advisor to discuss the classes that you intend to sign up for and obtain a registration code. The code gives you access to register yourself for classes on UCanWeb (see instructions here). If you are getting an error message when you try to sign up for the course, use the "Online Request for an Override" from the Add or Drop classes page in UCanWeb.

Do you have questions about your degree progress and timeline to completion?
Check out your degree audit in DegreeWorks? Review your current status on the Worksheet tab or use the Plans tab to create a semester by semester road map to graduation. Additional instructions on how to understand DegreeWorks can be found here.

Are you planning to change your major?
Fill out the submit to the department chair of the program you want to get into. That person can also be a resource for what classes to sign up for next, even if you are not yet officially in the new major. Also see the list of all the more ways to help you clarify what your next steps are.

Do you want to withdraw from a course?
Fill out a Course Change Notice submit to your faculty advisor.

Are you planning to withdraw from all of your courses?
Log into UCanWeb. Go to Student Menu -> Student Records -> Request to Withdraw this semester to get the process started.

Have your circumstances changed since you started and you want to work out a new plan to complete your degree?
Make an appointment with Advising go over your degree audit and determine what makes sense for you and your unique circumstances.

We look forward to chatting with you!

Sincerely,

RooSuccess Team